What To Say When Someone Dies – Do’s And Don’ts

Death is one of the few inevitabilities of life. There’s no way to avoid it; everyone will experience loss sooner or later.

However, knowing what to say when someone dies is one of life’s challenging situations.

Although it’s a fact of life, it’s not always easy to handle. Loss is difficult when you’re experiencing it, but it can also be hard when you’re standing by as someone you know, love, and trust loses someone of their own.

So, whether a spouse’s parent has passed, a friend’s spouse has died, or the loved one of an acquaintance has met their end, you need to understand how to deal with the situation.

General Tips for Addressing Loss

Before we discuss specific things you can say, let’s review some general tips and recommendations.

Consider your relationship

One of the most important things to do when someone you know is experiencing a loss is to reflect on your relationship with them and on your role. Is this a time to step up as a friend and help with the basic elements of life while they mourn?

Is your relationship distant enough that your primary role is to provide sympathy and, more importantly, continued normalcy? If this is a close relationship like a spouse or other family member, you’re much closer to them than you would be otherwise.

Don’t divert the focus

One of the most common sources of conflict during this time is a difference in how people communicate. Some people can offer condolences and move on.

Others find it best to mention a similar loss they experienced to establish common ground and express sympathy. The trouble is that people who aren’t in that second group tend to find it abrasive.

When you don’t offer sympathy in the same way, it can feel like someone is trying to “make it about themselves” in a diminishing way.

If you can, try to understand the person you’re consoling’s communication style and whether they need a simple platitude or a deeper conversation.

Leave time and space to mourn

Another common conflict in modern communications arises between people who simply want to talk and those who want to solve a problem.

Mourning the loss of a loved one isn’t something you can “solve,” but some people tend to jump into a solutions-oriented discussion immediately.

Consider whether the person you’re consoling needs tips and solutions to help them accept the loss, or if they simply want to talk, reminisce, and mourn.

Even asking, “Do you want tips or just to talk?” can help you set boundaries.

Don’t make promises you can’t keep

This one is less likely to be an issue, but consider your words and what they mean. If someone is mourning and you tell them you’ll be there for them, it only hurts more if they call and you aren’t there.

You may need to sacrifice plans or make room in your busy schedule to live up to what you say. Otherwise, don’t say them.

Consider cultural attitudes toward death

While here in the UK, we often have a very Western view of death and the sense of loss and grief that accompanies it, other societies have different attitudes.

To some, the end of life, no matter how tragic, is an opportunity to celebrate their life rather than mourn their death.

Others, particularly among some religions, find death to be one step on a journey and don’t place as much attachment on one stage of life versus another.

Consider whether the person you’re consoling wants to participate in these kinds of rituals or if they have their own way, or a different way, to mourn, celebrate, and grow beyond the event itself. Who knows, maybe you’ll pick up a new life philosophy along the way.

Generic Comments to Keep in Mind

Now, let’s discuss a few things you might say to someone you know who is grieving. These are very general and can be used in almost any situation.

“I’m sorry for your loss”

This one is a classic, suitable for any loss, though it can feel flat and noncommittal depending on how close the person was and how close your friendship is.

“I’m here for you if you need me”

Offering aid is a token courtesy, but it’s tricky if you can’t follow through. Other general sayings might include “Reach out if you need anything” and similar statements.

Tip: If you genuinely want to help and take tangible action, don’t use a generic statement like this. Instead, think about what the individual might need and how you can help.

Sometimes that means coming to their house to help clean, cook, or care for children. It might also mean helping with grocery shopping.

Sometimes, it’s just about taking the individual out to visit landmarks and memorable places so they can move on. Offering something more tangible and specific can help more than a platitude.

“My condolences on their passing. May their memory bring you comfort”

This one is best used if the person who passed was a force for good in the life of the person you’re consoling. If you’re unsure what kind of relationship they had, perhaps consider how strongly you want to imply their good traits.

“You’re not alone; take all the time you need to heal”

Sometimes, the loss of a loved one is a wound that requires a long time to heal. Other times, it may never fully go away. At the same time, some losses are more quickly forgotten than you might think.

Either way, this platitude usually works best coming from someone in a position of authority, such as when you’re saying it to an employee or partner whose burden you can also alleviate.

Specific Comments for Specific Losses

If you want to say something a little less generic, here are some specific situations and what you might say for them.

“The love you shared was incredible”

If someone loses their spouse, it can be a profound loss that no one expects to experience until very late in their lives. This is doubly true if the loss is dramatic or unexpected, such as an accident or sudden illness.

In these times, memorialising the relationship they share can be a powerful way to offer your sympathies.

“They were an amazing parent and did well with you”

When someone loses a parent, offering your sympathies and praising how they raised your friend can be a powerful gesture.

This one is tricky, though, because you don’t want to assume too much. Your friend may have had a contentious or troubled relationship, and casting it in too positive a light can be negative.

“There are no words. A parent should never have to go through this”

If someone loses a child, no matter how much foreknowledge they had (such as in childhood leukaemia or other disease), it’s possibly the most devastating thing that can happen to them.

No parent expects to outlive their child, and it’s terrible when they do. Sincere, strong condolences and tangible assistance are about the only things you can do.

“I know you were close with them. I’ll always remember X”

If someone loses a mutual friend and you weren’t as close, you can share a memory or a quality you remember and offer your condolences.

Of course, if you were just as good a friend, you wouldn’t need condolences; mutual sympathy matters more. Consider doing something in their memory.

Goal-Oriented Things to Say

Now, we can discuss a few things you might say if you want to help tangibly, make things easier, or remind them of what they might need to do.

“Are funeral arrangements in order?”

This is a simple question, but you shouldn’t ask it too soon after the loss. It’s important to make funeral arrangements immediately, but they can also be costly and stressful if they aren’t prearranged.

If you have gone through the process before, especially if you have connections with funeral homes and other services, you might be able to help.

“Do you need X, Y, or Z?”

In this case, the variables can be anything you’re willing and able to provide. Maybe that means a home-cooked meal and some time with friends.

Maybe it means caring for the kids, doing the laundry, or keeping things tidy. Maybe it means taking over some duties at work so they can rest easy and take some time off. Either way, make sure the offer is genuine.

“Don’t forget to check for life insurance paperwork”

This one has two important caveats. First, the person who lost their loved one must be eligible to be a beneficiary.

Telling someone to think about life insurance when the person who passed wouldn’t have given it to them in the first place won’t help. Second, you should probably wait until after the death to bring it up.

It can come across as ghoulish or profit-seeking to bring up money while the wound is still raw.

What Not to Say

Unfortunately, you can still put your foot in your mouth when talking to someone about loss. You never quite know what they’re going through, how they feel, or how they might respond to what you say.

This is why many things we and other guides recommend saying are platitudes. Something safe or easy is better than something risky that can trigger heightened emotions.

“I know what you’re going through.”

True, perhaps you’ve experienced loss, and maybe even the same kind of loss, such as the loss of a parent. However, that doesn’t necessarily mean saying so will help.

Some people find comfort in not being alone, but others feel diminished when that fact is pointed out, and it can cause conflict that ends relationships.

“You’ll find someone else”

If someone loses a spouse, the idea that they’ll be able to move on is often unthinkable. And sure, while they might be able to move on and find someone else to fill the gap years down the road, they may not want to think about it.

Moreover, some people never do, and that’s fine too.

“I didn’t reach out because I figured you’d rather be alone.”

Yes, when someone experiences loss, they often feel like they want to be alone so they can process the overwhelming emotions they feel.

They may even turn away offers of help and lash out at people who are too pushy. However, it’s also easy to feel abandoned, especially if a close friend or family member you were counting on doesn’t offer their support or reach out.

“At least you still have X”

Telling someone at least they still have, say, their children when their spouse passes, or their father when their mother passes, or another such comparison, is demeaning and trivialises the loss.

No loss is less than any other, and diminishing their loss, especially in this way, where it feels like a comparison between you and how you’ve had it worse, is harmful.