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Accessibility Policy

Date: October 27, 2023

Insurance Hero, located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK, is committed to ensuring digital accessibility for people with disabilities.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.

We aim to make our website accessible to the broadest possible audience, regardless of technology or ability.

Measures to Support Accessibility

Insurance Hero takes the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities.

It defines three levels of conformance: Level A, Level AA, and Level AAA. Insurance Hero is partially conformant with WCAG 2.1 level AA.

Partially conformant means that some content parts do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of Insurance Hero’s website.

Please let us know if you encounter accessibility barriers on our website:


Technical Specifications

Accessibility of Insurance Hero’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of Insurance Hero’s website, there may be some limitations. Please get in touch with us if you observe an issue.

Assessment Approach

Insurance Hero assessed the accessibility of our website by the following approaches:

  • Self-evaluation
  • External evaluation

Formal Complaints

We aim to respond to accessibility feedback within five business days and to propose a solution within ten business days should you be dissatisfied with our response.

Related Policies

This Accessibility Policy is supported by various internal policies and procedures, including:

We regularly review and update our policies to reflect our commitment to accessibility and inclusion.

Contact Information

If you have any questions or concerns regarding our Accessibility Policy, please get in touch with us at or by mail at:

Insurance Hero
71-75 Shelton Street
Covent Garden, London

This Accessibility Policy is designed to be comprehensive and to clearly express Insurance Hero’s commitment to creating an accessible and inclusive digital environment.

It includes information on the company’s measures to support accessibility, conformance status, feedback, technical specifications, limitations and alternatives, assessment approach, formal complaints, related policies, and contact information.

The statement also includes relevant external and internal policy links to provide additional resources and information.

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